This is Liquid.

We are not an ad agency. We don't do campaigns.

We spend our days tackling complex, sometimes intractable, human challenges in areas such as education, mental health, and aged care.

Our process is collaborative, and we work with clients and teams who care deeply about their customers and stakeholders. We aim for synthesis: resolving contradictions and navigating constraints to find new ways forward.

Our projects are often sensitive and challenging, but through detailed research and discussion with experts and end users we deliver meaningful change.

We are a diverse team of digital creatives—including strategists, designers, developers, researchers, writers, educators, artists—who have undertaken hundreds of projects over 20 years.

However, we don't talk much about ourselves outside of our blog posts and case studies. Our work isn't about us, it's about the problems we seek to solve.

You're here. Welcome. Have a look around.

We solve good problems.

From streamlining government digital services to improving mobile conversions and sales, our case studies explain how we create high-impact solutions to challenging briefs.

My Aged Care: Connecting Australians with government-funded aged care services

My Aged Care: Connecting Australians with government-funded aged care services

With over 4 million Australians now over 65 and expected to live into their 80s, there are more people needing aged care than ever before. Through a rigorous human-centred design process, we worked with the community to understand their fears, their needs, and motivations, and built a solution to help senior Australians and their support networks to find the support they need.

DTA

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Head to Health: Helping consumers navigate a complex mental health service system.

Head to Health: Helping consumers navigate a complex mental health service system.

A National Mental Health Commission found that Australians didn’t know how to navigate a complex mental health landscape. Co-designing with lived-experience community members, we created an innovative gateway to help consumers find the right support at the right time.

 

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We helped RSPCA save nearly $1 million annually through responsible innovation.

We helped RSPCA save nearly $1 million annually through responsible innovation.

RSPCA QLD was becoming overwhelmed with surrendered animals. By focusing on root causes we were able to design the Surrender Portal, which helped customers learn how to keep or re-home their pets, reducing surrenders and saving serious money.

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Are you ready to create better?

LiquidCollab is a space to explore what makes good collaboration. At Liquid we've learnt the value of collaboration through 20 years hard-graft solving complex problems. We know it's an art form and mastering it is one of the most challenging but important investments you can make.

Explore LiquidCollab

The latest from inside Liquid.

Form design for humans

19 April 2021

The values you need to be a good collaborator

8 February 2021

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