Even though it’s counterintuitive to the hype, micro improvement that’s tested and scaled incrementally towards a larger vision provides the best pathway for using AI to transform government services. But where do you start?

In August 2025 the results of The Mandarin public sector AI survey, in collaboration with Liquid, will reveal the hottest opportunities according to your government peers. A good starting point is to decide on the problem to be solved. Do you want to:

make internal improvements to support quicker staff decision making
create more automated self-service options
create new insights from unstructured data?

There are key characteristics, capabilities and frameworks that can help such as Liquid’s AI Leap workshop which provides a practical, structured approach to help government departments uncover where they can use AI today to unlock data, create efficiencies and improve public outcomes. But, essentially, sharing and learning from each other will be critical. And that’s where the AI survey will help.

Making AI real: Setting up for success

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