Regulation is one of the clearest and most demanding settings in which public sector AI must work well, but the same standard should apply more broadly across health, care, education and service delivery.

That’s a central position in Liquid’s submission to the Senate Select Committee on Productivity in Australia.

In Australia and globally, AI system design has shifted from the early focus of “how can we make this more powerful?” to “how can we make this more reliable and trustworthy?”.

Designing AI “to the standard or regulation” means implementing systems that are explainable, accountable and properly governed, complete with guardrails that balance power and control.

Liquid believes public sector productivity is fundamentally a design challenge as much as a technology challenge. The most meaningful gains will not come from layering technology over poorly designed processes, but rethinking services, workflows, decisions, and interactions so that systems are easier to use, easier to trust and better at delivering human-centred outcomes.

We help organisations identify where AI can create genuine value, redesign services and ways of working around people, and build the capability needed to turn AI ambition into practical, responsible change.

We believe the AI-enabled productivity opportunity involves two phases:

Reducing administrative burden and enabling skilled people to focus on higher value tasks.
Redesigning government-citizen interactions and delivery of public services around people’s needs, not institutional systems.

Read Liquid’s full submission

AI designed “to the standard of regulation”, a clear productivity enabler

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