The Australian Government is undertaking the biggest reform of mainstream employment services in three decades. The objective is to move from the current one-size-fits-all approach to a more responsive system that better understands people’s circumstances and connects them “to the right support at the right time”, so nobody falls through the cracks.

For more than 20 years Liquid has partnered with government and public sector organisations to deliver some of Australia's most significant service reform projects by redesigning complex services around people’s needs. They include My Aged Care, Medicare Mental Health and Medicare Mental Health Check In.

As part of our focus on where we create the greatest value, we make regular submissions to government inquiries and reviews that relate to complex service environments and issues.

Liquid’s submission to shaping the future of employment services focuses on providing “the right support at the right time” by moving the digital front door — from recording what a person declares to understanding what a person is facing.

It highlights the importance of redesigning the system’s initial assessment and triage process to help jobseekers — particularly those with complex/sensitive needs — feel comfortable sharing information about their circumstances. This is because the people who often need most support are usually the ones least able to describe what they need or recognise which box they fall into.

Read Liquid’s full submission

Rethinking the front door to equitable reform of Australia’s employment services

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